This website is operated by Vinyl Deli. Throughout the site, the terms “we”, “us” and “our” refer to Vinyl Deli. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
In general, domestic shipments are in transit for 2 – 7 days.
However, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier.
CHANGE OF DELIVERY ADDRESS
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
ITEMS OUT OF STOCK
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
DELIVERY TIME EXCEEDED
If delivery time has exceeded the forecasted time, please contact us at [email protected] so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
DUTIES & TAXES
Sales tax has already been applied to the price of the goods as displayed on the website.
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Vinyl Deli encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Vinyl Deli at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Returns Policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim for loss or damages of items.
For all shipping enquiries, please email us at [email protected].